DHL

Transportation, warehousing, distribution, supply chain solutions


Background

A logistics partner big enough to deliver freight of any kind, to any place via air, ocean, road or rail, but capable of giving its customers the personal attention they need. By understanding your issues and anticipating your business and logistics needs, DHL experts provide robust solutions that will drive value for your business. As the world’s largest logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain.


Solutions

DHL Express selected Quintiq to improve its logistic process and customer service for the European Express business. Quintiq was chosen from a list of approximately 90 vendors.

The Logic Factory worked with Quintiq on several projects to fulfill the ambitions of DHL


Benefits

DHL Express reports the following benefits with Quintiq:

  1. Increased productivity of dispatch (higher number of tours per dispatcher)
  2. The optimization of shipment allocation improves efficiency
  3. Overall reduction in the number of tours through real-time dispatch (elimination of ad hoc tours)
  4. Reduction of pickup and delivery costs
  5. The dispatch application will reduce the number of missed pickups significantly which results in a higher level of service quality
  6. Lower costs of ownership
  7. IT-related costs are lower as the dispatch application needs less interfaces and database maintenance

Dynamic route planning not only calculates the best route in advance, it is also the first system to take into account real-time traffic information in inner city areas, for example traffic jams or construction sites, and adapt routes accordingly

Dr. Keith UlrichHead of Technology & Innovation Management at Deutsche Post DHL