Delmia Quintiq Support

DELMIA Quintiq Consultancy

From our 24×7 support center, we service our customers both pro-active as re-active. Our trained support team is qualified to handle all DELMIA Quintiq related support issues within agreed service level agreements (SLA).

 

Depending on customer requirements, we offer a variety of corrective maintenance and incident management services. For mission-critical applications, we offer platinum SLA’s with 24×7 (near) immediate response time and a.s.a.p. solution times. For less critical applications, we can scale down to gold, silver or bronze SLA’s.

 

Above immediate support, The Logic Factory also offers application maintenance services in which we assist our customers with corrective maintenance service. If possible, in terms of business criticality, we strive to execute this in a release-based approach. We group issues into releases to optimize efficiency in development and (regression) testing.

 

Ultimately, we also offer complete application management, where we fully take control and responsibility for your DELMIA Quintiq environments. We offer these services for on-premises deployment as well as third-party hosting.

If you are interested in our maintenance, support, or application management services, please contact us via info@thelogicfactory.com


DELMIA Quintiq platinum partner

Quintiq’s Mission: Empowering Businesses to Plan for Profit

DELMIA Quintiq’s revolutionary supply chain planning and optimization (SCP&O) platform enables enterprises to improve efficiency right through their supply chain journey. End-to-end planning and optimization of personnel, resources and processes are all powered within a single planning environment, across all planning horizons.

Many of the world’s largest and most successful enterprises rely onDELMIA Quintiq to achieve business goals, strengthen competitive advantage, and create new revenue streams.

Established in 1997 and growing rapidly,DELMIA Quintiq has a presence and offices around the world. DELMIA Quintiq’s software is in use at over 500 locations in 78 countries worldwide.