Ensuring Reliable, Consistent, and Smooth Business Operations
Experience global support that’s always on, ensuring that your business operates securely, seamlessly, and cost-effectively.
Continuous Services
for Planning Performance
Whether you’re navigating changing demand, meeting service commitments, or responding to new constraints, your planning environment needs to stay reliable, responsive, and grounded in operational reality.
Our team of experienced consultants supports you beyond day-to-day maintenance. We work alongside your team to ensure your solution continues to perform—adapting to change and improving over time.
With a focus on proactive support, clear communication, and a service model tailored to your needs, we help you maintain stability today while continuously improving performance for tomorrow.
Think of your planning environment like a race: you are the driver, the software is the car, and performance depends on how well everything works together. We act as your pit crew—continuously monitoring, adjusting, and optimizing behind the scenes to keep you moving at speed and in control—so you can focus on winning the race.
Here’s how we support you at every level:
24/7 availability
Need-based service-level agreements
DELMIA Quintiq expertise
From correction to prevention services
A single point of contact
From go-live to
continuous performance
After implementation, your planning environment doesn’t stand still. What worked yesterday may no longer hold tomorrow.
Without ongoing refinement, even the best-designed solution can drift away from reality—and from the decisions it was meant to support.
Continuous Services bridges that gap—keeping your solution aligned with how your business actually operates.
Our service offerings
Support & Application Management
Keep your DELMIA Quintiq model accurate, stable, and aligned with evolving business needs. We provide day-to-day support, issue resolution, and ongoing adjustments to ensure your solution continues to deliver value.
Managed Services
Ensure continuous performance without relying on scarce internal resources.
We maintain, improve, and evolve your DELMIA Quintiq environment so your team can focus on decision-making, not system upkeep.
Hosting Services
Run your planning environment in a secure, scalable, and high-performance infrastructure. We manage the technical foundation of your hardware so your solution remains available, reliable, and optimized.
We offer Support & Application Management and Managed Services for DELMIA Quintiq solutions, with four service levels tailored to your business needs:
Built on planning expertise
Continuous Services is powered by the same expertise used to design and implement advanced planning solutions. This includes a deep understanding of planning models and optimization, experience across industries and complex environments, and the ability to translate business challenges into executable solutions. We don’t just support your system. We understand how it drives your operations.
A partner in long-term performance
Our approach is built on partnership.
You gain:
- A dedicated point of contact who understands your environment
- SLA-driven support aligned with your operational needs
- A team that combines technical expertise with planning insight
Because long-term value doesn’t come from a one-time implementation. It comes from continuously improving how your planning works.
Security and reliability you can trust
We operate in line with ISO 27001:2022 standards, ensuring your environment is secure, compliant, and continuously monitored.
Your planning environment should evolve as fast as your business does. Because when it does, your solution doesn’t just run... it performs.
Helping our customers achieve real value
Your Business Partner
Dedicated Advisor
Proactive Services
Stable Environment
Expert Knowledge
Cost-effective
“The Logic Factory’s support is excellent. Whether an incident report is classified as low, high, or critical, they respond quickly and provide us with the necessary solutions. If our technicians cannot address an issue, The Logic Factory is always on hand to help.”
— Henk Verweij
Functional Application Manager (FAM), KLM Royal Dutch Airlines
