Our Continuous Services team provide support at any level with a mission to run all hosting, managed services, support & application management processes for our customers. We offer these services for all DELMIA Quintiq industry solutions, anywhere in the world, whether implemented by ourselves or any 3rd party.

Hosting

Using flexible service level agreements (SLAs), TLF offers hosting from multiple ISO27001 certified data center locations with fully resilient infrastructure. Our dedicated hardware servers offer the highest availability, security, and performance standards. The combination of supreme DELMIA Quintiq knowledge and experience, together with a world-class support center, makes our hosting services unique: we combine cost-efficiency with the ultimate customer experience.

Cost-effective

  • Predictable monthly costs
  • Reduce data center floor space
  • Reduce the need for expert IT staff

Expertise

  • Support from vendor who developed the application
  • Proactive monitoring of applications and integrations

Flexible

  • Flexible integration capabilities
  • Support for flexible number of cores per application based on your needs
  • Easy migration support

Secure

  • ISO27001/SSAE 16 SOC1 & SOC2 Type II compliant
  • Failover capacity with disaster recovery architecture
  • Easy access to application for authorized users

MANAGED SERVICES

We take over the responsibility for your DELMIA Quintiq environment, ensuring it is available and secure. We are a certified DELMIA Quintiq Platinum Partner and with the largest team of DELMIA Quintiq experts outside of Dassault Systèmes, you can rest assured that your environment is in safe hands. We offer this service for all DELMIA Quintiq solutions, irrespective of whether it is hosted by a third party, by us or on-premise. The benefits of having The Logic Factory as your partner for Managed Services include:

Environment and disaster recovery management to ensure it is secure and maximum available.

Constant monitoring to highlight potential critical issues
before they are even noticed by end-users

Eliminate the need for in-house DELMIA Quintiq experts, which could save you as much as 50% in labor costs

Support & Application Management

Whichever DELMIA Quintiq model/application you are running, we offer Support & Application Management where, in addition to proactive reporting and communication, you can be sure of:

  • Competitive response and resolution times
  • Several available Service Windows up to 24x7

  • Technical and functional support capabilities
  • Third party support management (e.g. PTV)

  • Expert advice on enhancements for improved system health
  • Maintain customer model knowledge

We offer Support & Application Management and Managed Services on DELMIA Quintiq models/applications for all DQ industry solutions, with a choice of three levels to suit your business needs:

Contact us