Service Desk Executive

Your mission

You will contribute to the Continuous Services (CS) mission by establishing customer satisfaction. You will be the first point of contact for our internal (TLF) and external customers around the globe, in case of incidents reported or service requests. Your primary role will be to help our customers as soon as possible when they are not able to run their daily business anymore. 


Your profile

  • Responsible as the first point of contact of communication with the customer and colleagues.
  • You will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems our customers might face with accuracy and efficiency.
  • Checking and understanding the customer queries.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Understanding the priority of the request and assigning it to the right person from the technical team.
  • Responsible for a professional and proactive communication process towards our customers.
  • Follow up/ Provide updates to ensure resolution.
  • Responsible for creating reports and maintaining the quality of work.
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.

Expectations from Service Desk Executive:

  • Understand the value customers bring to any organization and be always keen to help them out with patience, empathy, and passion. 
  • Have a good command over English communication and be an expert in written professional email communication.
  • Be a problem-solver, out-of-box thinker and curious to learn new things and technology.
  • Adaptive with our fast-paced growing multi-national organization.
  • Highly result-focused.
  • Sense of Ownership.
  • Flexible (e.g. working in rotational shifts, including night shifts).


Why us?

This position is offered as a full-time job, where it is also required to work in rotational shifts (24×7). You’ll have Work From Home options. You will be working in a state-of-the-art infrastructure in Ahmedabad, in a professional and international culture, communicating with other colleagues around the world (USA, UK & the Netherlands). We have a fun working environment with regular celebrations and other employee engagement activities. Performance is rewarded within The Logic Factory. 


Department

Continuous services

Employment Type

Permanent

Seniority

Experienced

Years Of Experience

2-5

Location

India