“Our planning solution is incredibly complex. Over the years, we have built a strong collaboration with The Logic Factory. The stability of both the project and support teams has been a significant part of our continued success. It’s close to perfect cooperation.”

John Hansen
Consultant Business Analyst, Copenhagen Airports

COPENHAGEN AIRPORTS

Dubbed the gateway to Northern Europe, Copenhagen Airports (CPH) is the largest and busiest airport in the Nordic region, serving over 75,000 passengers daily. Behind the scenes, it takes approximately 2,700 employees every day to keep airport operations running smoothly 24/7.

CPH’s ambition is to provide exceptional customer service consistently. Their employees – across departments including security, cleaning, and baggage handling – play a critical role in exceeding the service expectations of the airport’s international travelers. Selected for its flexibility, the DELMIA Quintiq integrated workforce planning solution is configured to perfectly fit CPH’s complex operations, enabling the team at CPH to effectively plan operational resources.

On board with CPH for more than five years, The Logic Factory (TLF) provides continuous gold-level support, including ongoing development and maintenance. CPH and TLF work closely to continuously improve the solution, adapting quickly to changing business requirements and consistently delivering the best customer experience.

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Copenhagen Airports

Copenhagen Airports is the largest and busiest airport in the Nordic countries, with around 30 million passengers every year. Having the right people in the right place at the right time – effective resource planning – underpins their ambition to create the best experience for their passengers. In 2021, CPH was again named “the most efficient airport in Europe” by the independent Air Transport Research Society (ATRS) for the 15th time.

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