PostNL is primarily active in the mail, parcel and e-commerce business while also providing data and document management, direct marketing, and fulfillment services.  

Routing mail through the postal network and scheduling it’s first, second and third sorting all while considering the sorting machines’ capacity, line haul transport, and workforce requires advanced planning. PostNL plans its collections and deliveries both on a tactical and operational level, in a tied time network. Their solutions combine tactical, dynamic, and operational route planning with subcontractor and van driver schedules. Closed-loop processes must be implemented to follow up transport orders in the control room environment.

Using the advanced planning software of DELMIA Quintiq in the planning of collections and deliveries, PostNL was able to decrease their operational costs by lowering the amounts of routes, drivers & vans needed. Additionally, PostNL was able to improve their customer service by proactively communicating about transport order status. The DELMIA Quintiq solution significantly improved the utilization of the sorting centers and the workforce.